Withdrawal policy

Last update: 06.07.2026

1. Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must notify us

Notify us of your decision to withdraw from this contract by means of a clear statement, such as a letter or email.

You may use the attached sample cancellation form for this purpose, but this is not required.

To comply with the withdrawal period, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period has expired.

2. Consequences of withdrawal

If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

This does not apply to additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer.

We will use the same means of payment that you used for the original transaction for this repayment, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.

The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods.

You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

3. Important exceptions for food products

For non-perishable, long-lasting, and originally sealed products from our product range, the statutory right of withdrawal remains in effect, unless a statutory exception applies.

4. Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back to us by email or post.)